Role

Fleet is a Space Technology company using cutting-edge communications and space technology to provide our customers with IoT solutions.

Fleet is on a mission to enable the next industrial revolution and are seeking dedicated team members who want to take part of our exciting journey.

Due to our business expanding rapidly we are now seeking a Technical Support to join our dynamic and talented team working out of our Adelaide office.

We seek natural problem solvers who enjoy helping customers and guiding them in finding solutions. We expect you to have great communication skills and understand the value of delivering a top-level service and support to our clients.


Details

 Responsibilities include, but are not limited to:

  • Being the first point of contact for incoming help desk requests and support calls, and provide necessary application support to all customers

  • Fulfil requests from Project Managers and Senior Engineers such as user creation, modification or removal

  • Assist in the deployment of new applications for new customers

  • Conduct research on hardware and software products to provide recommendations and to support purchasing efforts

  • Gauge the effectiveness and efficiency of existing systems; develop and promote strategies for improving or further leveraging these systems

  • Create and maintain documentation as it relates to system configuration, mapping, processes, and service records

  • Ensure compatibility and interoperability of in-house computing systems

  • Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems

  • Travel to remote sites and outports as required to provide support

  • Documentation and updating user manuals and troubleshooting guides

  • Provide constructive feedback to the engineering team for product improvements

Desired Skills & Experience

  • Computer Degree or similar with strong computer skills including Microsoft Office

  • Excellent troubleshooting abilities and analytical skills.

  • Experience with Zen Desk, JIRA and Confluence is desired

  • Brilliant oral and written communication skills.

  • A genuine passion for customer service and the confidence to remain positive and calm under pressure

ADDITIONAL REQUIREMENTS

  • Must be available to work extended hours and weekends as needed

Fleet is an Equal Opportunity Employer; employment with Fleet is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, colour, religion, gender, national origin/ethnicity, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

LOCATION

This role is located at Fleet's Headquarters in Adelaide, South Australia.


Apply

If you're excited to join us on the journey and believe you have what it takes, please apply here: